Privacy Policy

At Prelien, we're committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our construction lien management platform.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our services, you may provide:

• Account Information: Name, email address, phone number, company name, and billing details
• Project Data: Construction project details, property information, contractor and vendor information, payment records, and lien documentation
• Communication Data: Information you provide when contacting our support team, participating in surveys, or providing feedback
• Integration Data: Information synced from third-party platforms like QuickBooks, including invoices, payments, vendor lists, and customer information

1.2 Information We Collect Automatically

When you use Prelien, we automatically collect:

• Usage Information: Features accessed, actions taken, time spent on pages, and workflow patterns
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Location Information: General geographic location based on IP address for compliance with state-specific regulations
• Cookies and Tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze platform performance

2. How We Use Your Information

We use your information to:

• Provide Our Services: Create preliminary notices, manage lien waivers, track deadlines, facilitate electronic signatures, and integrate with accounting software
• Enhance Platform Performance: Analyze usage patterns, improve features, develop new functionality, and optimize user experience
• Communicate With You: Send service updates, compliance reminders, feature announcements, and respond to support requests
• Ensure Compliance: Meet legal obligations, enforce our Terms of Service, detect fraud, and maintain platform security
• Process Payments: Handle billing, process transactions, and manage subscriptions

3. How We Share Your Information

We share your information only in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist in operating our platform:

• Payment Processors: To handle secure payment transactions
• Cloud Infrastructure: For hosting and data storage
• Analytics Providers: To understand platform usage and improve performance
• Communication Tools: To send emails, notifications, and support messages
• Property Data Services: To research and verify property owner information

All service providers are contractually obligated to protect your data and use it only for specified purposes.

3.2 Business Transactions

If Prelien is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and its impact on your data.

3.3 Legal Requirements

We may disclose information when required by law, such as responding to subpoenas, court orders, legal processes, or to protect the rights, property, or safety of Prelien, our users, or others.

3.4 With Your Consent

We may share information for purposes not described in this policy with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
• Access Controls: Strict authentication protocols and role-based access limits
• Infrastructure Security: Regular security audits, vulnerability assessments, and monitoring
• Employee Training: All team members undergo security and privacy training
• Incident Response: We maintain protocols to detect, respond to, and recover from security incidents

While we implement robust security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (e.g., tax records, lien documentation)
• Resolve disputes and enforce agreements
• Meet legitimate business purposes

When you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

6. Your Rights and Choices

6.1 Access and Correction

You can access and update your account information at any time through your Prelien dashboard. If you need assistance, contact our support team.

6.2 Data Portability

You have the right to request a copy of your data in a structured, machine-readable format. Contact us at privacy@prelien.com to request your data.

6.3 Account Deletion

You may delete your account at any time through your account settings or by contacting support. Upon deletion, we will remove your personal information within 90 days, subject to legal retention requirements.

6.4 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any marketing message or updating your communication preferences in your account settings. You will continue to receive essential service-related communications.

6.5 Cookie Management

You can manage cookie preferences through your browser settings or our cookie preference center. Note that disabling certain cookies may impact platform functionality.

6.6 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, and share
• Right to delete personal information (subject to legal exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

6.7 European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

7.1 Essential Cookies

Required for platform functionality, including authentication, security, and session management. These cannot be disabled.

7.2 Analytics Cookies

Help us understand how users interact with our platform, identify areas for improvement, and measure feature performance. You can opt out of analytics cookies through our cookie settings.

7.3 Preference Cookies

Remember your settings and preferences to provide a personalized experience.

8. Third-Party Integrations

Prelien integrates with third-party services like QuickBooks and Xero. When you connect these integrations:

• You authorize us to access specific data from these platforms
• These integrations are governed by the third party's privacy policy and terms
• You can revoke access at any time through your integration settings
• We use integrated data solely to provide our services and do not share it with other third parties

9. Children's Privacy

Prelien is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it.

10. International Data Transfers

Prelien is based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

When we transfer data internationally, we implement appropriate safeguards, including standard contractual clauses approved by regulatory authorities.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice in the platform
• Provide you with an opportunity to review the changes before they take effect

Your continued use of Prelien after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Prelien Privacy Team
Email: privacy@prelien.com
Mailing Address: [Your Business Address]
Support: support@prelien.com

We will respond to all requests within 30 days.